4 things your Marketing Automation Platforms should be doing (but probably aren’t)
Mina Saleeb, Global Director of Marketing Automation The majority of businesses now use marketing automation – 76%, according to recent research – but it can...
By Mara Keagle, Director, Strategy and Transformation, Bluprintx
The Promise That Outran the Practice
In 2025, it’s impossible to attend a board meeting without hearing that AI will redefine the enterprise. Global investment continues to climb, and 78% of companies now use AI in at least one business function (Stanford AI Index 2025). Yet fewer than half report tangible returns.
The technology is proven; the execution is not.
AI’s global narrative promises unified data, predictive insight, and automation at scale. On the ground, results often vary. In one region, AI drives measurable gains. In another, the same system misfires – recommending products that don’t exist locally or producing content that needs rewriting.
The gap between global ambition and local reality remains one of the defining truths of AI in 2025.
Global AI: Built for Scale, Struggling with Specifics
AI’s strength lies in scale. Platforms such as Adobe Experience Platform and Salesforce Data Cloud are designed to unify customer data, automate engagement, and deliver personalization across millions of interactions.
Yet scale often strips away specificity.
The systems themselves aren’t at fault; their success depends on context. When global design ignores local variation, impact dissipates.
The Reality on the Ground
For local teams, the disconnect feels familiar.
AI-generated recommendations miss the mark. Dashboards show global averages that don’t reflect market dynamics. Campaign workflows remain bottlenecked by approval paths that assume one timezone, one process, one language.
These are not technology failures – they’re orchestration failures.
A predictive model can’t understand cultural nuance. A single content approval process can’t serve five continents. When those frictions appear, teams lose trust and revert to manual judgment.
In short: technology can centralize intelligence, but not understanding.
Executive Perspective: From Ambition to Adoption
The smartest leaders are recalibrating what success looks like.
McKinsey’s State of AI 2025 report shows that only 17 % of enterprises achieve consistent AI ROI across regions (McKinsey & Company, 2025). The difference isn’t model sophistication it’s operational alignment.
The next evolution in AI maturity will focus less on what systems can do, and more on whether people use them with confidence.
That means shifting metrics from “models deployed” to “decisions improved.”
Why Context Beats Consistency
Enterprise platforms like Adobe and Salesforce have achieved what once seemed impossible: unified customer graphs, automated workflows, and real-time personalization. But consistency without context can create brittleness.
A global schema may simplify governance but obscure local insight.
A standardized model may deliver accuracy but not relevance.
The future lies in context-aware architecture. Systems that preserve shared intelligence while flexing for cultural, linguistic, and regulatory nuance.
A retailer predicting demand in Europe and recommending styles in Asia should use the same foundation, but tuned to different signals. That’s not inefficiency. That’s realism.
Local Activation as Strategy, Not Afterthought
Local enablement isn’t a footnote to global strategy; it’s the mechanism that turns it into reality.
Practical moves include:
When enterprises distribute intelligence instead of merely deploying it, AI begins to deliver its intended impact. Trusted, contextual, and measurable.
AI Hype vs. AI Impact
AI hype thrives on acceleration. Impact relies on alignment.
The paradox is that even the most sophisticated systems depend on human design – how people define success, structure data, and measure outcomes. Many enterprises mistake scale for effectiveness. They chase coverage instead of context.
The organizations breaking that pattern focus on operational orchestration, ensuring that data, process, and governance work in concert. It’s not glamorous, but it’s where transformation becomes tangible.
What Leaders Can Do Next
Each action moves AI from global strategy to operational capability – and from promise to performance.
Perspective from Practice
At Bluprintx, we see this global-to-local pattern across industries retail, technology, financial services, healthcare. Organizations aren’t failing at AI; they’re failing at alignment.
Our work often begins where implementation ends: ensuring global platforms like Adobe or Salesforce actually work for the people who use them. That’s the essence of orchestration. Translating enterprise ambition into local impact, without the hype.
Closing Thought
AI doesn’t fail because it’s overhyped. It fails because it’s under-contextualized.
The enterprises that succeed will be those that balance global intelligence with local understanding. Those who build systems that think globally but act locally.